Privacy Policy

This Privacy Policy explains how Drench’d (“Drench’d,” “we,” “us,” or “our”) collects, uses, and shares information when you visit getdrenchd.com, use our mobile app, or book and pay for classes and memberships at our Jacksonville Beach, Florida studio. By using our website, app, or services, you agree to the practices described here.

Information We Collect

We collect information you provide to us directly, including:

• Account & profile information — name, email address, phone number, and login credentials.
• Booking & membership details — classes you reserve, attendance, membership type, and class history.
• Payment information — billing details processed securely by our payment providers. We do not store full card numbers on our own servers.
• Health & emergency contact information — any details you choose to share (such as an emergency contact) so we can deliver classes safely.
• Communications — messages you send us and your email and marketing preferences.

We also automatically collect limited technical information such as device type, browser, IP address, and usage data through cookies and similar technologies to operate and improve our services.

How We Use Your Information

• To create and manage your account, bookings, and memberships.
• To process payments and send receipts and billing notices.
• To communicate with you about classes, schedule changes, and account activity.
• To send marketing and promotional messages where you have opted in (you can unsubscribe at any time).
• To operate, secure, and improve our website, app, and studio.
• To comply with legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us operate our business, including:

• Mariana Tek — our class booking, scheduling, and membership management platform, which powers our app and online booking integrations.
• Stripe — for secure payment processing.
• Email, hosting, and analytics providers that support our website and communications.

We may also disclose information when required by law, to protect our rights and the safety of others, or in connection with a business transfer.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

We and our providers use cookies and similar technologies to keep you signed in, remember preferences, and understand how our services are used. You can control cookies through your browser settings, though some features may not function properly without them.

Data Retention & Security

We retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices & Rights

You may review and update your account information at any time through your account or by contacting us. You can opt out of marketing emails using the unsubscribe link in any message. Depending on your location, you may have additional rights to access, correct, or delete your personal information — to make a request, contact us using the details below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. Minors may participate in classes only with the consent and supervision of a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at baylee@getdrenchd.com.